Frequently Asked Questions

  • EX NIHILO's website is pretty easy to use: once you have find your beloved product, simply click on the "ADD TO SHOPPING BAG" button on the product page. Check what is in you bag by clicking on the counter icon at the top right corner of the website. This page summarizes the content of your shopping bag, you can delete product by clicking on the cross inside each product summary. To finalize your order, you must be logged in your account, or create one. You will then go through all the steps from delivery to payment. After the validation of your payment, a confirmation e-mail will be sent to the e-mail address used to create your account.

  • Yes, you must be registered to place an order on EX NIHILO.

  • If you have forgotten your password, click on the "My Account" link to receive a new password using the email address you used at registration on our website. You can then modify it.

  • Our ordering process requires that your computer accepts "cookies". Cookies allow you to save items added to your basket. If they are disabled, you must change this parameter in the settings of your browser. If you still can't validate your shopping bag, please contact our Customer Service.

  • Once your order is validated, it is transmitted to EX NIHILO for processing. You can modify it by contacting our Customer Service by phone at+33 1 40 15 93 77 or by email at contact@ex-nihilo-paris.com Any request for cancellation of an order should be made before products are sent and, to be taken into consideration, at the latest 24 hours before the expedition of the package. This cancellation request should be directed to Customer Service by telephone at +33 1 40 15 93 77 or by email at contact@ex-nihilo-paris.com

  • After you have placed your order, you will see an order confirmation on your screen. A confirmation will also be sent to you by e-mail. If you did not get an order confirmation, please contact our Customer Service. Could your product be temporarily unavailable, we would contact you and refund you the missing product.

  • We accept the following payment methods : Visa, Mastercard, Paypal, American Express.

  • Your security is really important to us. For this reason, we use a secured platform that encrypts your credit card data to ensure it is safely delivered. If you pay with Visa or MasterCard, additional protection is provided by special authentication methods (Verified by Visa® or MasterCard® SecureCode)

  • The products purchased on the site with an on-line validation effected before 12.a.m. on a business day, are delivered according to the time-frames indicated below, to which should be added a period of processing for your order and supply to the transporter with a maximum delay of 72 hours.

  • EX NIHILO delivers the following countries : France (including Corsica), Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Lichtenstein, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, the Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Sweden, Spain, Switzerland, United Kingdom, Vatican City. EX NIHILO does not deliver the Outre-Mer territories. For delivery to the United States of America, please see our US website.

  • France shipping fees: 10€ per order sent with Colissimo Standard (2-3 business days). Europe shipping fees: 20€ per order sent with Colissimo International (3-8 business days).

  • France : Colissimo Standard, approximately 2 to 3 business days. Europe: Colissimo International, approximately 3 to 8 business days.

  • We encourage you to check the delivery status on the carrier website using the provided tracking number. If your order is listed as "out for delivery", the package should be with you shortly, please be patient. If the delivery is taking unusual time to be delivered please check that the provided delivery address on your confirmation order is correct. If you have any issues or questions, please contact our Customer Service.

  • According to current law you have a period of 14 days from the reception of your products to exercise your right of retraction without without having to state your reasons or payment of penalties. You have the right to return any product ordered on the site with a request for exchange or refund in conformity with the conditions foreseen in the prevision of the 14-day delay or the right of retraction. The refund of products will be effected within thirty (30) calendar days of the date on which the right is exercised. In fact, for legal reasons connected to transport, the return of products which contain alcohol are subjected to particular procedures. The following conditions apply to the return of perfumes: The product must not be open and must be returned in its’ original packaging (in transparent plastic). In the case of defective or damaged products, the client must ensure that the product is still sealed. (If this is not the case please contact our Customer service department).

  • In case of exchange or request for refund the return costs are your responsibility. To make a return request, please contact Customer Service at contact@ex-nihilo-paris.com or on+33 1 40 15 93 77 to register your request and get the procedure you should follow.

  • In the case of exercise of your right of retraction within the allowable period, the price of the purchased products and transport will be wholly refunded. The return costs will be your responsibility. Returns are to be effected in their original condition and complete (packaging, accessories and paperwork) to permit their re-sale in new condition, and accompanied by the bill of sale to facilitate efficient management. In case of an exchange or refund request, you should pay the return shipping fees.

  • The products must be returned in the condition indicated in the preceding paragraph. EX NIHILO will make all commercially reasonable efforts to ensure that the refund is effected within fifteen (15) working days of reception of the returned products, by crediting your payment card. The refund shall be effected under any circumstances, within 30 days of the notification of your right of retraction.

  • If you receive a defective product, please contact our Customer Service at contact@ex-nihilo-paris.com or call +33 1 40 15 93 77.

  • For any inquiries please contact us at: +33 1 40 15 93 77 From 11:00 AM to 7:30 PM From Monday to Saturday or contact@ex-nihilo-paris.com

  • EX NIHILO is a French Luxury Perfume House created in December 2013 in Paris. The first store is located at 352 rue Saint-Honoré. Its founders are three Parisians: Sylvie Loday, Olivier Royère and Benoît Verdier. They decided to start their own home to satisfy their passion for fragrance and create the brand of their dreams. Their idea: revive the pioneering and creative spirit of French Avant-Garde; try a disruptive approach to perfumery highlighting innovation and artistic collaborations.

  • The first collection is the result of a long creative exchange with the Parisian team of the house Givaudan. Sylvie, Olivier and Benoît worked closely with one of the best teams of perfumers in the world. A true emulation arose with very experienced perfumers, long-time professionals, but also with younger talents that we hope will be the star perfumers of tomorrow. The founders are first and foremost perfume enthusiasts, so they offered to the “noses” to use the best raw materials to shape their creative ideas without any cost constraint.

  • Creating a bespoke fragrance is an exclusive, complex and unique art. EX NIHILO wants to offer a credible and spectacular alternative through its customisation program. It is both simple and extraordinarily complex: each fragrance of the collection can be sublimated using raw materials of the highest quality. Today, six iconic perfumery raw materials are at the heart of the program: Iris pallida Absolute (France), Rose of May Absolute Grasse (France), Jasmine Grandiflorum Absolute (India), Orange Blossom Absolute (Morocco), Vanilla Bourbon (Madagascar) and Sandalwood (Australia). These materials were selected by our “Noses” for their quality and their ability to marry in perfect harmony with our creations, while offering a new olfactory inflection. We created a ritual to provide each customer the most suitable formula setting to its tastes, personality and desires.

  • Creating a perfume is not a science, it is an art. All combinations do not work mathematically. The scent is first and foremost a matter of subjectivity, tastes and personal emotions. Its formulation is at the heart of a perfumer’s art. For each creation, we have thus selected 3 of the most relevant variations with our “noses” to propose a new universe or olfactory landscape.

  • The Osmologue is a robot allowing the most accurate weighing of raw materials and its blend for the creation of a perfume. It is the result of months of research and development between EX NIHILO, its industrial partner and French designer Christophe Pillet. The technology used is the same as in major perfume houses: it preserves the quality of the raw materials and weighs them with an ultimate precision. The Osmologue is at the heart of the EX NIHILO customisation program: a jewel of technology and design, a world’s first!

  • We create all the perfumes from the customisation program in front of you in our stores, with the Osmologue. We make you travel through the backstage of perfumery houses, showing you all the stages of a perfume’s creation.

  • The process takes only a few minutes with the help of our olfactory experts and ambassadors. The Osmologue is a mean to achieve excellence in the composition of your "juice", but the customisation ritual also involves the hand of man from the phase of bottling, crimping, choosing your custom cap , engraving of the bottle to the final packaging of your perfume. Our priority is dialogue and interaction: our ambassadors are trained to guide you and to transcribe your olfactory desires in the scent of your dreams.

  • Yes, if you wish, you can use it immediately. However, we recommend that you leave your creation stand for 1 to 2 weeks so that it stabilizes and all its olfactory qualities can fully express their potential, like a good wine that we would put in a carafe.

  • EX NIHILO is currently working on an innovative full custom program. In the meantime, we offer private consultations at 352, rue Saint-Honoré and several olfactory workshops on appointment only. You can also come to discover our customisation program directly in our stores.

  • In accordance with European regulations, we display on our packaging the list of potentially allergenic raw materials contained in each of our fragrances.

  • Our fragrances are not tested on animals.

  • The average lifetime of a perfume in normal conditions of use vary depending on its composition. Under normal conditions of storage, fresh, citrusy scents such as COLOGNE 352 will be best for about 18 to 24 months. Fragrances built around chypre or oriental notes such as VENENUM KISS, have top notes which can oxidize slightly after 18 months, but they are usually very loyal olfactively for years. In all cases, we recommend that you keep your perfume EX NIHILO away from heat and light.

  • After you test 3 fragrances, you may start to saturate your olfactory receptors. Too much information, too much odor pollution, your synapses can no longer analyze scents. At the 352, Saint-Honoré, we invite you to test the collection through our “fragrance vases” that offer a first olfactory approach. They propel the scents of dry air, without any alcohol distribution, which allows you to discover and enjoy the entire collection in a very comfortable way and without saturation.

  • We recommend that you apply your fragrance onto the pulse areas: neck, inside the wrist, chest. Gabrielle Chanel simply called them “the places where you wished to be kissed”. You can also fine spray your perfume on your hair and, of course, on your clothes: textiles typically keep the perfume molecules for a long time.